Refund & Return
Read our refund and returns policy at Rezaz Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
Return Policy
Eligibility for Returns
- Time Frame: You may return items within 30 days of the delivery date.
- Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Non-Returnable Items: Certain items are non-returnable, including perishable goods, personalized items, and clearance items. Please check the product description for any exceptions.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at [customer service email] with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
- Packaging: Securely package the item(s) in their original packaging and include the RMA number inside the package.
- Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return conditions.
- Approval: If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
Contact Us
For any questions or concerns regarding our return policy, please contact us at [email protected] or +923365017866. Our customer service team is here to assist you.
Thank you for shopping at Rezaz Store. We appreciate you and are dedicated to providing you with an excellent shopping experience.
